Customer Relationship Management

Customer Relationship Management

This involves the installation, commissioning and support for Call center Hardware and Supporting CRM Software systems with complete backward integration of these systems with the BSS (Business Support Systems) of the organization like Banking/Billing systems, Problem Management systems, Data warehouse systems.

Customer Relationship Management (CRM) is a strategy that companies use to manage interactions with customers and potential customers. CRM helps organisations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.

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